App support
Something will not load, sync stalled, or the app behaves differently after an update.
- Sign-in and sync troubleshooting
- Device and Android version check
- Bug reproduced against the current build
- Follow-up when the fix ships
We build and publish one Android app — and keep publishing it. Core features for everyday use, sign-in and sync, updates and support.
The screens people use, and the bench they get tested on before a release goes out.
The core features sit on the first screen, reachable one-handed. No tour, no setup wizard before you can use it.
An account carries your settings and your data across devices. Install on a new phone, sign in, and it comes back.
Every release ships with notes in plain language — what is new, what was fixed, what moved. No silent redesigns.
Write from the screen you are stuck on. The message arrives with your app version and device, so nobody asks you to repeat it.
One team, one app. These are the enquiries that reach us most often.
Something will not load, sync stalled, or the app behaves differently after an update.
Changing the email on an account, exporting what is stored, or closing it for good.
Distribution, bundling, or connecting the app to something you already run.
For anyone writing about the app or listing it somewhere.
Everything here goes through the same form — tell us which one it is and it gets routed.
Installed it on a new phone, signed in, and everything was already there. That was the whole migration.
Reported a bug from inside the app on a Tuesday and got a reply that actually named the screen I was on.
Updates are small and the notes say what moved, so I am never hunting for a button after an update.
Android phones. If you are unsure about your model or Android version, send it in the form and we will confirm before you install anything.
You can use the core features signed out. Signing in is what carries your settings and data between devices.
Install the app on the new phone and sign in with the same account — sync pulls your data back. If something does not return, support can check it against your account.
Through the store on your phone, like any other Android app. Each release carries notes describing what changed.
Yes. Use the same form and say in one line what you have in mind — distribution, bundling or an integration — and it reaches the right person.
Support, account requests, partnerships and press all come through here.
Someone from Nik Group will get in touch shortly at the address you gave us.
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